Call Center Solutions

SH Telecom Services recognizes that the infrastructure is a key factor to the success of any call center operations. The call center operators should have reliable communications hardware and supporting software for efficiency and quality control.

Communications Network

The telecommunication network connects a caller with the agent. The basic elements of a telecommunication network include public switched telephone network (PSTN), router and a reliable Voice over Internet Protocol (VoIP) technology and communications network.

Hardware

A customer service center should have state of the art hardware components such as local area network (LAN), desktops for agents, automatic call distributor (ACD), predictive dialer, computer technology integration (CTI), Web integration, interactive voice response, fax on demand, and voice logging and messaging. Integration of these different components should be seamless and functional.

Software

Several call management software are readily available which can be integrated into the existing infrastructure to monitor, manage and audit calls. This specialized software will enhance the productivity of any call center and helps to improve the quality of service towards end clients.